RETURN POLICY

Please check the order details before completing the payment, due to the high cost of international shipping, it is difficult to return shipments destined for Gulf countries due to the long shipping period and high cost. If you request to cancel the order and refund before the shipping process from the country of origin, the refund process takes 14 days. We deliver international shipments to the shipping company within 24 hours of receiving the order. The average shipping time to all Gulf countries is from 4 to 10 days.

Siafa Dates is not responsible for failed deliveries when:

An incorrect or outdated address is provided

The recipient is not available or does not reply to the carrier.

An amended/new delivery address is not provided within 24 hours of the first delivery attempt

Orders that are returned or diverted due to incorrect addresses, will be subject to additional charges based on the courier in the destination country.

REPLACEMENT & REFUNDS

All replacement requests must be made within 48 hours of receiving the order, by contacting our customer care team at

Email : ecommerce@siafadates.com

Whatsapp : 966535501210

Once the request has been received and approved, the replacement item(s) will be shipped within 2-5 working days. In case a replacement is not possible, a refund will be issued through the original payment method. Refunds can take from 10 to 30 working days to be reflected in your account. For a replacement or refund to be issued, at least one of the following conditions must apply: